Cancellation & Amendment Policy
All cancellations should be intimated through email and refund policy will be effective from the date of receipt of this email. All refund will be processed within two weeks on receipt of E-mail.
Refunds will be made by cheque for cash payments, cheque or bank transfer. Online refunds for bookings made via our website will take 10-15 working days. Credit/Debit card online refunds will only be made against Credit/Debit card bookings and usually take 15 working days. Credit/Debit card/Paypal cancellations will be charged 5% extra.
1. 98% refund for cancellation 15 days prior to travel
2. 50% refund for cancellation 7 days prior to travel
3. No refund for cancellation 0-6 days prior to travel
- Special Case 1 (Strike): In case of any labor strike or owner strike and the operators are unable to process the booking on the date, the booking can be rescheduled to any other available date or the entire refund of the amount paid by the customer will be provided.
- Special Case 2 ( Natural Calamities): In case of natural calamities, bookings can be rescheduled to any other convenient date (not to peak days) according to availability. Refunds will be provided to cancellations only for cases of natural calamity. Refund will be up to 90% of the paid advance amount. Cancellations have to be intimated through email. Refunds will be processed within 30 working days.
Amend your Reservation:
If you choose to amend the dates, inform us before 7days of check-in. There is no amendment possible between 0-6 days. if you are booked day cruise houseboat then amendment of the number of people is depending upon the cruise capacity of the boat. For day cruise number of the person can be increased up to the total maximum cruise capacity of the boat by adding extra charges. But changing houseboat may increase the price and its depending upon the availability and dates varies.
Amendments depend on the rate and houseboat availability. If the same houseboat or rate is not available, amendments are not possible. In this case, we recommend you make a new booking and then cancel the original one.
Send us an e-mail to [email protected], stating your name, booking confirmation number and date of travel.