Cancellation & Amendment Policy

All cancellations should be intimated through email and refund policy will be effective from the date of receipt of this email. All refund will be processed within two weeks on receipt of email.

Refunds will be made by cheque for cash payments, cheque or bank transfer. Online refunds for bookings made via our website will take 7-10 working days. Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days. Credit/debit card/Paypal cancellations will be charged 5% extra.

Cancellation Charges:
1. 98% refund for cancellation 15 days prior to travel
2. 50% refund for cancellation 7 days prior to travel
3. No refund for cancellation 0-6 days prior to travel

Special Case 1(Strike): In case of any labour strike or owner strike and the operators are unable to process the booking on the date, the booking can be rescheduled to any other available date or the entire refund of the amount paid by the customer will be provided.

Amend your reservation:

If you choose to amend the dates, inform us before 7days of checkin. There is no amendment possible between 0-6 days. if you are booked day cruise  houseboat then amendment of  number of person is depending upon the cruise capacity of the boat.  For day cruise number of person can be increased upto total maximum cruise capacity of the boat by adding extra charges. But changing houseboat may increase the price and its depending upon the availability and dates varies.

Amendments depend on the rate and houseboat availability. If the same houseboat or rate is not available, amendments are not possible. In these case, we recommend you make a new booking and then cancel the original one.

Cancellation Process:
Send us an e-mail to [email protected], stating your name, booking confirmation number and date of travel.